Summary
I am an experienced IT Support Specialist with a proven track
record in selecting and setting up diverse technical equipment.
My strong written and oral communication skills enable me to effectively
assist customers, resulting in knowledgeable and satisfied clients. Additionally,
I excel in providing clear instructions and employing problem-solving strategies,
which helps alleviate concerns related to new technology implementations.
Education
- Bachelor of Science in Computer Science, Lakland University (2021)
Work Experiance
IT Support Specialist, CH Ventures, LLC - Wilmette, IL
February 2022 to Present
- Updated and maintained accounting software using Basic Plus and OpenInsight.
- Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Guest Service coworker, Kwik-Trip – Medford, WI
April 2021 – February 2022
- Provided exceptional customer service, resulting in a remarkable 50% increase in Net Promoter Score (NPS).
- Managed inventory efficiently, maintaining optimal stock levels and achieving zero stock-outs for consecutive days
General merchAndise support manager, walmart - Medford, WI
July 2018 – February 2021
- Oversaw various store departments, focusing on operational oversight and delivering exceptional customer service.
- Served as the primary point of contact for technical inquiries, providing comprehensive support and troubleshooting.
- Managed postpaid and prepaid phone services within the connection center, reducing service calls per day by 20%.
Skills
Technical Proficiency:
- Java Python
- SQL
- JavaScript
- Visual Studio Code
- Windows
- Linux
- Git
- HTML 5
- CSS
- Kotlin
- Microsoft Office Suite
- Android Studio
- Azure DevOps
- Node.js
- Express.js
- Data Analytics
- Mobile Application Development
- MongoDB
- JQuery
- Bootstrap
- RESTful APIs
- React
- C/C++
- Basic Plus
- Open Insight
Operational:
- Technical Support
- Virtualization
- Network Administration
- Hardware and Software Installation
- Hardware Knowledge
- Data Backup
- Windows Server 2012 and 2022
- Office 365
- iOS and Android phones
